avoid USsearch.com if you actually want to find people
i tried to use the services of US search this summer on behalf of a relative searching for a wayward business partner. after receiving an order confirmation email from US search, the people-finding company proceeded to fail to display any competence in the area of finding things, specifically any information i emailed them. i attempted to point this out to their customer service people, but they continued to be clueless. the following comical exchange of emails represents all of my conversations with US search:
[request submitted through ussearch.com website]
First Name : [redacted]
Last Name : [redacted]
Email Address : [redacted]
Daytime Phone : [redacted]
Search Subject: [redacted]
Order Number : 7612****
Order Date : 7/5/07Description: Please cancel my order. You have taken too much time to find this person. Please send me confirmation when the order has been canceled.
Date: 17 Jul 2007
Subject: Re: Business Services
From: cservice@ussearch.com
Dear Valued US Search Customer,Thank you for your e-mail; we appreciate your inquiry and value your concerns. We sincerely want to follow up on your request. However, in order to access your file, we will need your correct Search ID#, your full name as listed on the account, the email address used when you opened the account, and the First and Last Name of the person you are seeking. Please be sure that the information from your original email is part of your reply, as well. Should you have any further questions, please contact our customer service center via e-mail (simply reply to this message).
Sincerely, Rony S.
Customer Service
US Search
A First Advantage Company
“The Strength behind your Decisions”
http://www.ussearch.com
Hi, this information was in the request I submitted through the USSearch.com website. I am not sure what you mean by “search ID#” so below I have listed both my “order confirmation number” and my “order tracking number.” Those are the only two numbers I have from you.
Search ID#: Either 7612**** or F18R****
Full name: [redacted]
Email address used to open account: [redacted]
First & last name of person I am seeking: [redacted]Again, please confirm when you have canceled this order. Thank you.
Date: 17 Jul 2007
Subject: Re: RE: Business Services
From: cservice@ussearch.comDear Valued US Search Customer,
Thank you for your e-mail; we appreciate your inquiry and value your concerns. Please be informed that we were unable to locate the Order Number: 7612**** in our records. So, please provide us with the correct order id and we will do the needful. Should you have any further questions, please contact our customer service center via e-mail (simply reply to this message).
Sincerely,
Samuel Norman
Customer Service
US Search
A First Advantage Company
“The Strength behind your Decisions”
http://www.ussearch.com
Hi, I was never given a “search ID #”. I was given an order confirmation number and an order tracking number. I have attached a PDF of the order page I see when I track my order on your website. With this, and the information I supplied in my previous emails (see below), you now have every piece of information I received from US Search. If you people can’t locate your own records with all this information, then I don’t know why I ever thought you could locate a person for me.
Date: 18 Jul 2007
To: [redacted]
Subject: Re: RE: Business Services
From: cservice@ussearch.comDear Valued US Search Customer,
Thank you for your e-mail; we appreciate your inquiry and value your concerns.
The status on our records show that we have not yet received the payment for your order # 7612****. Hence we are unable to cancel your order. Please make the nessacery (sic) payment and we will cancel the search for you.
Should you have any further questions, please contact our customer service center via e-mail (simply reply to this message).
Sincerely,
Rachel M.
Customer Service
US Search
A First Advantage Company
“The Strength behind your Decisions”
http://www.ussearch.com
Hi,
You are surely familiar with your business’ own policies, wherein you do not charge my credit card on file until you find the address of the lost person. I am aware that I have not been charged yet for anything. I am not asking for a refund. I just want to make sure I don’t see a charge show up in three months whenever you get around to fulfilling my order. Please cancel the requested search now.
Thanks!
Date: 18 Jul 2007
To: [redacted]
Subject: Re: RE: Business Services
From: cservice@ussearch.comDear Valued US Search Customer,
Thank you for your e-mail; we appreciate your inquiry and value your concerns.
Please be informed that if you did not receive an order confirmation email, then no order was placed on our system and you will not be charged.
Should you have any further questions, please contact our customer service center via e-mail (simply reply to this message).
Sincerely,
Rony S.
Customer Service
US Search
A First Advantage Company
“The Strength behind your Decisions”
http://www.ussearch.com
Hi, I am copying below the text of an email I received with the subject line: “Order Confirmation.” This is how I got the crazy idea that an order was placed on your system. Perhaps I placed the order in Bizarro World, because it sure feels like I am taking some extra strength crazy pills.
Please let me know if it is still my fault that you people have no idea what happened to my order.
ORDER CONFIRMATION:
Dear [redacted],
Thank you for your order with US SEARCH. Your order was received on 07/05/2007 05:19:41 PM PDT. Your order summary follows:
You have chosen the following item(s):
Product/Service Ordered: People Locate Search
Delivery Method: E-mail
Processing Time: Within 15 Minutes
For future reference, please print this page or record the following order confirmation and tracking numbers:
Order Confirmation #: 7612**** / Order Tracking #: F18R****
If you have any questions, please click here or contact US SEARCH Customer Service at http://www.ussearch.com/support. So that we may better assist
you, please include your Order Confirmation Number and as much information as possible.
Thanks again for making US SEARCH your trusted information partner. We look forward to serving you again!
Sincerely,
US SEARCH.com
1-800-US-SEARCH
Date: 19 Jul 2007
To: [redacted]
Subject: Re: RE: Business Services
From: cservice@ussearch.comDear Valued US Search Customer,
Thank you for your e-mail; we appreciate your inquiry and value your concerns.
We do not understand you questions. Please clarify.
Should you have any further questions, please contact our customer service center via e-mail (simply reply to this message).
Sincerely,
Denise B
Customer Service
US Search
A First Advantage Company
“The Strength behind your Decisions”
http://www.ussearch.com
RE: Business Servicesâ€
From: travis
Sent: 22 Jul 2007
To: cservice@ussearch.comAnswer me these questions three:
(1) Was the email I received (subject line: “order confirmation”) meant to confirm my order, or was is that just a joke you like to play on your customers?
(2) I copied that “confirmation” email to you in a previous email. You can find it below. Again, I am wondering: Did I ever successfully place an order with ussearch.com?
(3) In said “confirmation” email, I received two numbers. One was labeled an “order confirmation number” and the other an “order tracking number.” These are the only two numbers I’ve received from you. Am I missing any number that you typically send out to your customers?
“answer me these questions three” is an allusion to monty python. given their overall level of incompetence, i cannot assume US search recognized this, but nevertheless, at this point, they did not respond.
12 Responses to “avoid USsearch.com if you actually want to find people”
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Hahahaha… You gotta love customer support in India!
[...] travis created an interesting post today on avoid USsearch.com if you actually want to find people.Here’s a short outline:You are surely familiar with your business’ own policies, wherein you do not charge my credit card on file until you find the address of the lost person. I am aware that I have not been charged yet for anything. … [...]
hahaha Whenever I get an Indian person on the phone I ask if there are any Americans there. If not, I ask for a number for an American line. If they can not provide either of the above, then I hang up and call back at a later time hoping to reach a call center in the USA.
Believe everything Travis has said and demonstrated about ussearch.com. I should have known better when I came to a site that looked like amazon.com but with fuzzy, cheap graphics and poorly designed and restrictive account management tools.
I just called to have my credit card info removed and they said that was not possible and hung up on me. I called back and they hung up again. The third call, I was put on hold for 10 minutes (intentionally I am sure) and then the same combative and rude dingbat answered. After I got her name (Betty she said, yeah right), I asked if she was going to hang up on me too. It was so funny, because she started to break her accent into an urban (Oh no you didn’t) kind of cadence but then recovered and asked if I wanted her supervisor.
Bottom line, I do not understand how a company can treat paying customers so poorly and stay in business.
Never use:
US SEARCH.com Inc.
600 Corporate Pointe, Suite 220
Culver City, CA 90230
Public Relations
Phone number: (310) 302-6300
The following would’ve been more efective:
IF YOU SAY “Thank you for your e-mail; we appreciate your inquiry and value your concerns” ONE MORE TIME… I WILL GO THERE AND BURN THAT F*** COMPANY WITH ALL OF YOU INSIDE, SO NOW CANCEL MY F*** ORDER!!!!
Wow I have never ever encountered such an unprofessional customer support team in my life…LOL with my situation i did a reverse phone look up and they emailed me back stating that the phone number was out of order or incorrect….so I called the number myself and shockingly it rang and went to the persons voice mail…..He has a restricted number block on his phone so you cannot call from a private phone I informed ussearch of this and they sent me another email stating that when they called it said cannot complete call as dialed…..I called the number again and again it rang and voice mail picked up….I cannot believe this company actually calls themself a search company as they cant find their way out of a room with 1 door. LOL never ever use this company
Hello,
I want to make an enquiry about your instrument for sale.I have read all you said about it and I would love to make the purchase as soon as posisble. I want you to tell me the price for the instrument and i would also love to have some pictures too,in oder for me to make out payment for the purchase……
The only means i make out the payment is through volks bank or city bank cos there system operation it very fast as soon as you get back with the required information of the banks……
1.ACCOUNT NAME:::::::::
2.ACCOUNT NUMBER:::::::
3.PLZ:::::::
I will tranfer the money,and for your information before i can send the money, you must get to me online so that i can confirm from the banks as well….
To meet me online here is my id::::adesh_johnson@hotmail.com,
so you can add me as well ok…
am doing these just to protect my wealth from the scam..
If you are okay by that, kindly get back to me as soon as possible with the requested informations.
Respect,
the post office box # you gave me on aboubaker is only a mailing address for his clints to pay there bills. he has moved from bonham tx for good. i need to know where he moved to.
This sounds about right. I’m going through a Paypal dispute of charges to these f___ers about their crappy joke of a report that anyone can get for free from the Whitepages.com. I was looking for actual information like Current phone #’s and address. As a test I got a report on myself, which did not have my current address or ANY phone numbers. I can call 411 and get more info. Their web page looks compelling but they are another bend over and take scam site. I think their actually are services that businesses can order for this kind of information but it probably costs hundreds not 39.99… AVOID, AVOID, AVOID!!!!!!!!!!!
I’m glad I came here before I placed an order with USsearch.com, this saved me a lot of time and money. Any good sites worth looking into in order to find a lost co-worker?
don, after the US search debacle, i used locatepeople.com and they found the dude i was looking for in like 4 or 5 weeks.
don, i used http://www.thesearchgods.com, and they were great, a real PI firm runs this site. found my person quick.