Don’t Trust MemorySuppliers.com
Simply don’t do business with this computer accessories store. After I purchased a memory upgrade through their website, they emailed to ask if I would like $5 back on my order? (who wouldn’t?) They promised that if I posted a link to their site from mine, mentioning some of the keywords they want to be associated with, I would receive $5.
This is valuable to them because a link pointing to their website from a site with high page rank (like ours), will improve their standing with internet search engines for the connected keywords (ie “Computer Memory,” “Laptop Memory,” “Memory Upgrade,” “Laptop Batteries,” “USB Flash Drives”, “Memory Cards” and the like).
When I took them up on their offer, however, they then emailed and said thanks, we will refund you $5 in 30 days. Fine, I thought. But 60 days have passed now. I emailed them about a month ago around their magical 30-day mark, but the self-proclaimed customer service whizzes who sell computer and laptop memory upgrades, as well as laptop batteries, USB flash drives, and memory cards memorysuppliers.com have taken no action to live up to their side of our bargain.
I can hardly remember what I bought from them now. I just have a bad taste in my mouth from their unprofessionalism and lack of responsiveness. Obviously, $5 is not the issue. It is the principle of the thing.
So, just as my blog helped them previously, I am now using this soapbox to expose their marketing practices for what they are. Instead of helping them rank for “Computer Memory, Laptop Memory, Memory Upgrade, Laptop Batteries, USB Flash Drives or Memory Cards”, try these keywords, memory suppliers: scam, fraud, dishonest, and unethical.
here are some merchant reviews for memorysuppliers.com
UPDATE (June 30, 2008): Yan of MemorySuppliers.com monitors this discussion thread and has helped to resolve customer complaints posted here. Thus, if you have experienced a problem with a cpu memory order and have not been able to resolve your problems directly with the company, feel free to post your story here. It is very likely that your problem will be resolved quickly.
UPDATE (July 3, 2008): I should note, however, that Yan has not resolved my problem. Though he promised to refund my money if I contacted him privately, he has still not done so. Moreover, he has made unfounded allegations against this website, and has continued his harassments by spamming this message board and sending sanctimonious emails to the blog’s owners. I should also add that I know of only a few people whose problems with Memory Suppliers have even been resolved. These include online orders for Computer Memory, Laptop Memory, Memory Upgrade, Laptop Batteries, USB Flash Drives and Memory Cards. Therefore, given my own unsatisfying experience and my lack of knowledge concerning the resolution (or lack thereof) of others’ complaints, I should never have used the words “likely” or “quickly” in the previous update above.
I have also had trouble with this company. I believe they are unethical and dishonest, and maybe a fraud.
On December 9, 2004 I ordered some memory from memory suppliers via their website. They detail that they ship same day to within 24 hours or the shipping costs are free. They confirm your order by email with a message to advertise a link to their site on your website to receive a $5 credit back on your credit card for that order. Also that your order will receive either a USPS or a UPS tracking number at the same email address within 48 hours. If you do not receive this tracking number by then to contact them at http://www.support@memory supplies.com.
I emailed them on the 12th to notify them that I had not received a tracking number. They responded on the 13th at 1:56 pm Eastern Standard Time that my order has indeed been shipped out via USPS and will be delivered shortly. Our USPS software has been a little slow sending out USPS numbers, it should be delivered any day now. At 4:48 pm Eastern Standard Time on the 13th I received a tracking number that only showed that a notice had been given to USPS on the 13th to pick up a parcel at Memory Suppliers. This is the only message thru today’s date that has shown at USPS for that tracking number.
I notified them by email that they advertised same day shipment and wanted a refund for the shipping charges. On the 14th I received a message that they sincerely apologize for the delay in shipment and that they will refund my credit card for the shipping charges (within 5 business days) as per our “Same day shipping guarantee.” As of today’s date no credit given but the charge for the order was made on the 9th of December.
On the 17th of December Yahoo!Shopping asked for customer feedback on the order and I gave them my opinion which was not a good rating. That was after I talked with USPS and they stated they had no package with that order number to be shipped. I received a message back from Memory Suppliers very quickly stating that they sincerely apologize for the headache caused and will make sure accounting refunds my shipping charge.
On the 18th I notified them that I wanted my charge card refunded for the whole order since it had not been shipped. They responded and stated that once I received the shipment, to return it and at that time they would issue a refund. That didn’t make sense to me since it had not been shipped according to USPS. I emailed Memory Supplies back and asked them to give confirmation that it was in the mail system. They sent me back a copy of my order with the with the tracking number which was the same tracking number that I had called. USPS on.
On the 20th I emailed them again that the order was not shipped and they responded that it does seem like USPS is just very slow around this time of the year. They were sorry for the delay but it will arrive shortly. If it does not arrive by Friday, we can assume it is lost and we will reship it again. Why they don’t the just check with USPS themselves. I’m not going to have this item reshipped after Friday and start all over again with this vendor.
Normal priority delivery for USPS takes two to three days not two weeks. It is the responsibility of the vendor to get the goods to the customer not the other way around.
In the meantime this vendor has the use of your money and probably credit in his inventory for goods not shipped. This is an unfair practice that many companies try to get away with but in the long term catches up with them. My credit card company has been notified about this vendor. I just hope this might be helpful in watching out if you deal with this vendor also.
The customer service with this vendor is typical in that you get the same standard answers to what ever questions you ask. I wish to get money refunded by this company but it could take months. In some states it is not legal to charge credit cards before shipping the product. I’m not sure in this case, but whatever the case it is an unethical business practice.
Yeah, it’s a total scam. Here is a chronological list of my dealings with MemorySuppliers. STAY AWAY FROM MEMORYSUPPLIERS.COM! THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH!
6/9. Called and discussed order of 110 USB memories with silkscreened logo. Was told that FedEx was required to meet schedule. Am sent an invoice.
6/9,10,13. Work out artwork issues. Was originally told certain size in landscape, proofs that came back were 1/3 the original size and in portrait. Spent a lot of time back and forth to rotate and increase the size. Small defects in artwork not corrected.
6/13. Increased number of units to 120 from 110. Was told free ground shipping sufficient since I am in Austin and production is in San Antonio; thus, canceled FedEx. Placed order.
6/16. Received items by FedEx. Reasonably happy with result.
6/27. MS charges me $131.15 for FedEx shipping. Call original sales person. Am emailed the original 6/9 invoice indicating FedEx and 110 units. Called back to say that was the old invoice. Told to take a hike. Dispute charge with Amex.
8/27. Amex agrees with me, credits me $131.15.
9/2. MS charges my card again $131.15. I dispute again. I told Amex I was willing to pay the FedEx charge _if_ the rush charge was refunded (there was no need for both.)
12/19. Amex credits me me back again minus the rush charge (actually, Amex makes a calculation error here and credits me $41.15 instead of the $90 rush charge.)
12/24. MS charge my card _again_ $131.95 (a few cents more than the original charge).
2/15: I dispute the charge again and revoke my offer of swapping the FedEx charge for the rush charge. Amex upgrades this dispute to “fraud” and encourages me to change my card. I post on ResellerRatings after I get off the phone with Amex.
2/16: Sales rep calls me about 10 hours after I post to ResellerRatings. She offers me a deal; change my rating to satisfied and modify my post to be more favorable and she would refund the shipping and give me a 5% credit on my next order. I balk. She tells me that she was still right, she will not reverse the charges without my changing my ResellerRatings posting and that my only recourse if I didn’t make the deal is to fight through Amex. Just an offer to buy me off.
2/23. A supervisor calls. He claimed to have looked at the order and admitted the mistake. He promised to reverse the charges, give me a 10% discount on my next purchase and post a public apology and politely asked if I would consider changing my ResellerRatings posting. I told him to fix the problem, post the apology and I would _consider_ posting “exactly what happened” on ResellerRatings.
He called a few times later, to check if the credit was posted and to ask for me to change my ResellerRatings post. He tells me that the only way for him to post an apology is for me to update my post first. He tells me “the ball is in your court” implying that if I want a public apology from them, I better make them look good first. He also requested that I up my rating to at least “somewhat dissatisfied”. I reiterated that I would write what happened and would consider upping the rating.
Feb 24. A credit for $131.15 posts. They still owe me $90 and change from the previous fraudulent charge.
Originally, I was going to write a review that would end here. Considering the trouble MS has caused for six months, I thought it was reasonable that I finish some of my own work first.
Feb 20 - Mar 22. Caller ID + voicemail indicates a crescendo of phone calls from the supervisor starting with a call every other day to every day to three/four times a day from March 13th- March 22d. I literally am never at work when he calls (lots of meetings) and am out-of-town one of the weeks.
March 23. He calls my cell number. I am in a meeting. I tell the supervisor that I have been very busy and will be busy until the summer (I am a professor) and cannot get to the review until then. He called me dishonest. He had assumed the second I got the credit I would hop onto ResellerRatings. I didn’t make any such promise.
But, fine, I’ll use some valuable sleep time to write this full account. A higher rating is not warranted. These guys screwed up, tried to get me to pay for their screw up for six months, then harassed me to help them. I have _never_ dealt with such chutzpah. I will _never_ buy from them again. I had already turned away people from buying from them even before they started charging me for the shipping because their art department is sloppy. Obviously, anyone who asks me (and there are many) I tell them to avoid MS like the plague.
Looking at updated posts, I am certain I am not the first MS has tried to buy off. They react when people post to ResellerRatings. If only they spent a fraction of the time actually servicing customers as hassling negative ResellerRatings posters.
March 24. MS charges me another $131.15. Revenge for posting a review. I have called Amex again. I have changed my credit card number.
notice that memorysuppliers has been banned from wikipedia for spamming the open source internet encyclopedia.
Here are reviews from that site, http://snap.smarter.com/review/memorysuppliers_com-merchant-493/&bn=0:
- - -
Dishonest Business Practices
By Philip (Jun 10, 2005)
Don’t even try to buy from MemorySuppliers. Very dishonest business practices. Website said the product was in stock. When I ordered I got a confirming e-mail with order number and UPS tracking number. Credit card was billed immediately. After waiting several days for delivery, UPS said tracking number was bogus. I contacted support who said product would ship the next day, a deliberate lie. The product was never in stock. Other customers have posted same experience. Don’t buy here.
- - -
Beware “In Stock” Deception & Fake UPS Tracking #’s
By musicnyc (Jun 9, 2005)
BEWARE of deceptive tactics–Item was represented as in-stock and shipping…and when ordered, credit card was charged and UPS tracking number given. Turns out item was never in stock and tracking number went nowhere.
- - -
Beware - By Sandisk 2GB 60X Secure Digital ULTRA II SD Card (Jun 2, 2005)
Ordered flash memory that was advertised as in stock and shipping. Credit card was charged and UPS tracking number given. Turns out the item was never in stock and tracking number never went anywhere. Am now filing complaint with Better Business Bureau and disputing credit card charge.
MemorySuppliers.com
Recieved a scandisk sk digital card fake.
Sent it back and recieved a second fake.
Add one more to the list of people who were screwed by this company.
If only I had read this blog before making my order, I’d be THAT much better off. The sad part of it all is that there’s no need for me to rehash my experience. Why? Because, as I read each of your experiences, I realised that we were all duped the SAME manner. I’m waiting for my credit card company to get this sorted out.
I am just LIVID right now. Hopefully, more people will read this blog before making a purchasing with this scam of a company.
Similar experience. Told it shipped. Tracking information says it never shipped. Every time I contact them they tell me to wait another week and they can’t refund because it has been shipped. Still no indication the purchase was ever shipped. They don’t even response to my e-mails anymore. Letting the credit card company handle it now.
Funny, my dealing with them in the past had been smooth and I went to them first with this order. You never know what a company is really like until things don’t go right. Well, unless you read these review.
Holy cap, I wish I had seen all of this before I went that horrid place. Blow is the review I posted on Reseller Ratings.com.
“Horrid; the worst experience I have ever had. I paid over $400 for a non-ecc rambus memory. First, they were 3 days late sending it out (they sent it out after I called asking where my “next day air” package was). Second, I paid and ordered NON-ECC memory (even said it on the packing slip) but they sent me ECC memory. After I put it in my computer, my computer crashed and that is when I found out it was ECC. I put my old memory back in and now my computer will not boot up. I have to buy a new computer. I sent the memory back (with signature required) they received it on the 8th and said nothing. Finally, I emailed them on the 17th (2/17/07) and they refuse to give me back my money. They are saying can only do an exchange. I am reporting them to a number of agencies now. >:-(”
I did, I reported them to WA’s Attorney General’s office and was in the process of making complaints to the BBB, the Federal Trade Commission, the Attorney General’s office in IL and my visa company when I got a call. Here is an update I added to my review of the company:
“Update: It pays to complain here folks. Not more than 10 to 20 minutes after posting this, I received a call from Yan. I told him what happened and he got my money back for me. At least one person in this company knows how to do their job right. The returns people need to go back to Customer Service 101 and Returns 101, and whoever dropped the ball on getting out the memory on time needs to get back on the ball. Either that or some mass firing needs to happen so new people who can do the jobs can get hired. Yan you need to find a better company to work for, these guys stink. I won’t be going back to them anytime.”
My update has not been posted on reseller Ratings yet, I am emailing now about that. Oh and I know why they have the company in IL, to send in a complaint about them to the Attorney General’s office there it has to be done through snail mail, and its almost impossible to get a hold of someone from that office. At least I was one of the lucky ones who got there money back. Wow, just wow.
I have an addition to post above. After I got my money back, I was called two times by a representative of their company (over the course of the last few weeks) saying she was hired to fix the problems the company was having and she wanted to know what I had been through. I told her everything. She then asked me if I was going to change my review. I said I had updated it to say I had gotten my money back, but to say that was in anyway satisfied with the company would be a lie. She said ok and I thought that was it. Today (3/30/07) I logged into my Visa account to see if I needed to make a payment and do you know what I found? I found Memory Suppliers had recharged me $442.50 for the memory I bought, returned and had been refunded for weeks ago. They did this on the 26th of March. I called Yan and he said he could get my money back again, but that I would just get recharged simply because I would not change my review (located on resellerratings.com) to a satisfied one. Is that not warped?? I have updated my review so it should be posted again in about 48 hrs. Its from 2/19 so that is where you will find it if you do a search. I am going to my bank now to give this to the fraud department. Just unbelievable.
Rachael,
I’m not a lawyer (and this is not legal advice) but I believe what they did is illegal. Unless you authorized them to charge the card, they can’t.
Hi Doug,
I was looking this article over again when I went to the bank today (I printed it out before I left) and I think what happened to me is just the tip of what could happen if I don’t put a stop to this. What Consumer (the post from Sept. 1st, 2006) went through is what can happen to me it seems. The lady at the bank said we couldn’t just block them from charging my account. Once you give a company your credit card number they can charge you over and over and you can dispute it and get your money back, but they can do that month after month and I can dispute it and get my money back month after month. (That is our “security plan†for credit card holders.) Who wants to have to dispute the same charges every month just to keep from getting ripped off? So I did what Consumer did and changed my account number. If they still manage to do it I will have to close my account and get a new credit card from somewhere else (I already have one in mind if need be). Its pretty messed, but I know that I will get my money back and they will get shut down for sure if I have to do that. I refuse to let some shady company take my money from me. I am going to be sending a complaint to Visa about this merchant, along with the various agencies I am going to be reporting this company too. I was surprised when I heard we couldn’t just block the company, its something we should all know about. I urge everyone to ask their credit card company what would happen if this happened to them.
Most likely my comment will get removed, but if it does not I hope this could help. All of these reviews are very subjective. First Reviews Goes back to August of Last Year, please count how many people have reviewed us on here. Now, would this statistic help… We had approximately 30,000 (Over 20,000 different customers) Orders placed with us in the past year…and here are some examples where unfortunately the theory that no one is perfect comes in play. As people, businesses are not perfect either. I have tried my best to resolve the issues with everyone that posted in this FORUM. IF YOU HAVE NOT SPOKEN WITH ME YET. Please contact me directly at 800-979-9707 Ext 227 or via e-mail at yan@memorysuppliers.com and if you are a Potential Customer and have any questions, please do not hesitate to contact me either, and I will gladly answer all your pre-sale questions.
I just thought I would share this here too. I have filed with the BBB and decided to look up MS. Look what I found:
http://www.chicago.bbb.org/commonreport.html?bid=16000957
I will add this to my review at ResellerRatings.com at some point as well.
Read up before dealing with this company. I should have checked them up on the BBB first. wow, just wow.
Yan would you like to explain to everyone why MS has an “unsatisfactory record” with the BBB in IL?
Your company can’t bully the BBB into giving you a good review like its trying to do to me. I have to wonder, knowing what I know now, how many of those reviews on ResellerRatings.com are either fake (its not like you guys don’t have a list of order numbers to use as that is all you need to post a review) or were made by people who had their money held hostage until they posted a good review.
ah, yan, you assume we run this blog like you run your company. we’ll leave it up because here at all-encompassingly (unlike at memorysuppliers) we value fairness and honesty.
sure, you can make mistakes on people’s orders. companies and individuals do that all the time. but you need to fix each order (eventually) for each individual. that is the problem here. you can’t just say, “we solve most of the problems we cause people.” you need to solve ALL of the problems you cause people, at least eventually, or people will fear taking the chance that they will be one of the customers you end up ignoring and hosing for their hard-earned money.
take my example. you never sent my rebate. i contacted you by email and phone several times, at several stages of the process. i gave you months. you never solved the problem. that was almost a year ago.
get a grip, dude.
Here is another doozy for ya people:
After filing with the BBB my complaint was forwarded to MS and MS’s reply was the standard generic garbage. So I then sent a rebuttal to this talking about what I went through, what Yan had done earlier and what is seen on the front of the site:
“From the first page of the site (www.memorysuppliers.com):
****Welcome to MemorySuppliers.com! At MemorySuppliers.com, “Exceptional service and high quality products meet super low prices.” We work hard everyday to make your upgrading experience as easy and painless as possible. We will absolutely make sure of your complete satisfaction with our UNCONDITIONAL 30 DAY MONEY BACK GUARANTEE, lifetime warranty, and guaranteed same business day shipping.
YOUR SATISFACTION IS GUARANTEED! We strive to earn our customers’ respect, repeat business, and referrals. If you are a returning customer, welcome back. If you’re new to Memory Suppliers, please give us a try… We won’t disappoint you. A sincere and heartfelt thank you to all of our current and future customers! We truly do appreciate the opportunity to be your memory upgrade solution.*****
Also from the first page:
***Memory Suppliers provides free lifetime warranty on all merchandise in addition to the manufacturer’s warranty and a FULL 30 DAYS MONEY BACK GUARANTEE (we will also pay the shipping charge back to Memory Suppliers and there is absolutely no restocking fees). *****”
Here is their reply to my rebuttal:
*****
Store Policies, which include Terms and Conditions as well as Return Policies are not written on the front page, anywhere… Please point me to a website where they have their Terms and Conditions written out on their Home Page.
“To protect our company against abuse of our return policy, wholesale/high volume ($250.00 or more) returns MAY be subject to a store credit only, UNLESS otherwise indicated by the returns department.”
That Policy had been written for the exact cases such as this. When the memory arrived, it passed all the tests, perhaps customer had ordered the wrong Ram for her computer. As of this moment, we are still willing to work with the customer and provide the compatible ram for her system. If our customer had since purchased a new unit, we shall gladly pick out 100% compatible ram for the new computer.
Once again, I sincerely apologize for all the hassle and inconvenience this has caused.
*****
So “MAY” and “UNLESS” mean that its a going to happen to everyone who pays for anything over $250 whether or not MS made a mistake. How nice.
Of course why would you want your return loophole on the front of your site? It doesn’t make any sense to say “UNCONDITIONAL 30 DAY MONEY BACK GUARANTEE” yet in the same breath say “oh and if you spend more $250 you won’t get your money back, just store credit”. Who on earth would want to buy from a place like that?
I am sure the memory worked for what it was intended for, but it wasn’t what I paid for. I ordered NON-ECC. The packing slip sent with the memory I received said NON-ECC, but the memory itself was ECC. Memory suppliers had mislabeled it. I know what I ordered was correct for my computer because I talked with a Dell technician prior to ordering from MS about the memory advertised on MS’s website and was told the memory would work in my DELL computer. Dell knows their computers. I am sure that Memory Suppliers can and will resell the memory I returned to them.
As for apologies, returning my $442.50 would make them plausible. Why would I want to buy ram for a dead computer, or risk getting mislabeled ram for my new computer? That is like ordering dog food from a company, getting bad dog food that kills my dog and then the company saying they “sincerely apologize†for killing my dog and then asking if I would like a different brand of food for my DEAD dog or if I would like some food for my new puppy. Why would I order anything from them after all that???
I am starting to think this company is really disconnected from reality. wow
Below is a reply Yan sent to the WA state Attorney General agent that is mediating the comments between MS and myself. It pretty much proves that the company thinks it can bribe a person into giving a false positive review and if you don’t follow through with the bribe, they take the money back. The messed up thing is, its not their money to play with:
Ms. Carpenter’s story is somewhat correct, however it is not 100% accurate. I took the liberty and refunded Ms. Carpenter for the initial return of the memory modules, in hopes of resolving the issue. However, owner of the company frequently checks http://www.resellerratings.com to see if there are any unsatisfied customers and why they are unsatisfied. After he had seen Ms. Carpenter’s review he overruled my initial refund for her purchase and turned it into a Store Credit as according to our Store Policy. Therefore at this moment Ms. Carpenter has a Store Credit that could be used at any time and will not expire.
Respectfully,
Yan Bashkin
800-979-9707 x 227
yan@memorysuppliers.com
Just wanted to point out something, Memory Suppliers dipped into my Visa account with no notifications and no warnings and took back the $442.50 over a month after I was refunded. They pretty much treated my Visa account like it was their personal bank account.
Hey Travis, thanks for letting my put my rants in your blog. I hope they will be of use to someone so they won’t have to go through what I am having to. I have started a forum thread in Reseller Ratings forum so if others have had problems with MS they can add what they have gone through as well. I’ll be adding my info there from now on so I don’t clog up your blog, Thanks again.
http://www.resellerratings.com/forum/showthread.php?t=126591
$500 down the drain! If you have a custom order, STAY AWAY!! I wish I had read reviews before I wasted my money with memorysuppliers. Attempted to order USB drives with logo via e-mail. 5 days pass, no reply. I foolishly attempt again, finally called to place my order, money immediately debited from account (should have known then I was going to get screwed). A week passes, no update from the company’s ‘art dept’ regarding order. I finally contact the original sales rep, am told the logo needs to be in b&w. I submit new b&w logo, after making the change via my MS paint program in 5 seconds, but ‘art dept’ couldn’t do that? FINALLY recieve e-mail from ‘art dept’, saying the logo apprears too complicated. I simplify the logo that day and send back to them, also requesting they let me know if it’s acceptable or not. Another week goes by, no word on anything. I send an e-mail to the original rep, saying I want to cancel my order, tired of waiting. Immediate reply, (big surprise) “Customized orders are not refundable and can’t be cancelled” I point out that the order hasn’t been customized yet, recieve reply from some other person at company saying that color selection is part of customization. I point out that I have found the same drive, same colot at 5 other e-retailers without customization. No reply to that. Three days later I receive e-mail from the art dep with the final ‘proof’ for my logo, and that my order can’t proceed until approved. Um, if order can’t proceed until proof is approved, why couldn’t I cancel my order. Final words: BUY FROM SOMEONE ELSE!!
I have to agree with all of the above comments. We have opened a case with the Better Business Bureau and IL State’s Attorney’s Office and Mastercard. It is such a shame to engage in deceptive business practices. Each comment here represented an opportunity to turn a bad situation into a good one, and a dissatisfied customer into a customer evangelist. Long story short… avoid them like the plague!
Hi Marc,
You opened a case up with Mastercard? How does that work? I used my visa credit card, but rather than going though visa (not sure how you would do that) I went though the cc department with my bank. Come share what you have been though at my forum post:
http://www.resellerratings.com/forum/showthread.php?t=126591
I know at least two people have decided not to buy from MS because of the forum post. Its gotten well over 1k views.
How has the IL AG office handled the case so far? The agent from the WA AG’s office has been a big help to me. I decided to stick with my own state as the IL office was more of a hassle to make a case with.
Sneaky company!!!!
I ordered one manufactures product and received another’s. Same type of product but different manufacture and the products are slightly different. When I emailed them about the problem they acknowledged they had done this and acted as if I should have expected this. They never contacted me about swapping manufactures, they just did it. Unfortunately I ordered the product for a vacation and did not have time to return it. So, I settled for what they sent me instead of what I ordered. I suppose the were expecting this.
I ordered a 4 GB mini-SD card. (I am in the UK.) They sent me a 1 Gb mini-SD card with a sticker on the front saying ‘4Gb’. When I told them they had sent me a 1 Gb card and asked what they were going to do about it, I was told to use ‘SwissKnife’ to format it to a 4Gb card. Haha. Subsequent email has been ignored.
I will continue my battle with these people but in the meantime I fully endorse other people’s advice to stay well clear of MemorySuppliers.com.
Wow, I never realized how many people got duped by memorysuppliers! I ordered a Samsung 512MB piece of ram for my Dell laptop in 2005. However I received a generic piece of ram that came “packaged” in an anti-static bag. I e-mailed them asking what type of ram they sent me but they wouldn’t answer. Additionally, they have a policy that states they will reimburse your credit card if a product’s price drops within a specific time period. I was supposed to get $12 refunded (I e-mailed and they said they would process it), but nothing happened!
Michael,
I apologize and am sorry to hear that you were not reimbursed the promised $12.00. Please e-mail me your original order number and I will take care of the promised refund. yan@memorysuppliers.com
More people getting screwed over by MS? Not surprising in the least. This company has a real problem with doing what it says it will do. My order wasn’t sent out until I called (a day or 2 after I should have gotten it) and they said they would refund what I paid for next day shipping, but that never happened. Shocking eh? lol . .nope. Then the big battle started . .
Here is a little update about my issue if ya haven’t seen my forum post on Reseller Ratings (http://www.resellerratings.com/forum/showthread.php?t=126591 ):
I took my battle (to get all my money back) with MS to my bank. The bank had to forcefully reverse the charge to get my money back. After this, MS had 45 days to respond. When they do this I have to send in a letter of rebuttal or I get recharged. This cycle happened at least 2 to 3 times, but every time it did MS just made themselves look worse and worse to my bank. The lady at the bank who was working on my case told me that if they tried to take back my money again she would be going to an arbitrator to make things final. She was as amazed as I was at how corrupt Memory Suppliers is. They did try again and she did what she said. From what I was told by the lady at the bank MS admitted they were wrong and knew it the whole time.
This company sent me memory (and admitted it to the bank) that was not what I ordered. It hosed my motherboard on my computer. I shipped the memory back to them and I know they will resell it as they said the memory returned to them was fine. Its amazing. They got the memory back from me, they hosed the motherboard on my computer so I had to buy a whole new one and they still wanted to keep the over $400 that I had paid for the memory.
If you buy from this company be prepared for a fight to get your money back if things don’t go right.
Thank god for good banks that protect their members from scammers like these guys.
I was looking at the last post of mine. In case it wasn’t clear. After 7 months of fighting I won the battle.
Rachel, I am not sure if your comment was forwarded in my direction, but either way, please do not misinform the people.
That’s what I was told by the bank Yan. Give it up.
People have a right to know how this company treats its customers. My post was for them. I don’t need to tell you how your company is. You already know.
My experience with Memory Suppliers convinces me that they are an absolute wholesale fraud.
They advertised merchandise they didn’t have in stock and sent me cheap knockoff merchandise that didn’t work. They told me that the item they sent me was in fact what I ordered, but that they would exchange it for a working replacement. After delaying my replacement well after the guaranteed date, they refused my request for a refund stating that their policy did not apply to my merchandise (clearly in violation of their guarantee) and then pretended that they had already shipped me a replacement instead of honoring my request for a refund (while also using a fake UPS tracking number to explain the delay). As a final insult, they did not reimburse me my shipping costs back to them (also in violation of their guarantee).
Since then, I have read many other accounts of how Memory Suppliers tries to blackmail customers into retracting negative publicity as a condition to issue refunds as well as illegally charging cards again if the customer does not comply.
I believe virtually all the positive accounts from Memory Suppliers “satisfied” customers are really just Astroturf publicity posted by the company itself. It is evident by other negative accounts that Memory Suppliers makes far more effort to eliminate negative publicity than they do to fulfill orders correctly or to make their customers happy by issuing refunds.
I am glad the word about Memory Suppliers is getting out. I believe it is just a matter of time before the owner, Leo Friedman, and the customer service agent, Yan Bashkin, are punished for their shameless practices. I believe Leo had to close down his old business (Premier Systems) because his reputation for these practices finally caught up with him and he was forced to start again (search for Premier Systems on ResellerRatings.com to see what I mean).
If you have been victimized by Memory Suppliers, make only one effort to request a refund. After Memory Suppliers either ignores or refuses your request, simply call your credit card company, explain the situation, and ask to reverse the charges. You will have to jump through a few hoops, but you will save yourself endless hassle and frustration to get your money back than you will otherwise experience in dealing with Yan or Leo.
It is also a good idea to cancel your old credit card and get another because Memory Suppliers is alleged to have illegally charged cards customer after a refund has been issued by the credit card company.
For what it’s worth, you can also file complaints with the Federal Trade Commission,
the Illinois Attorney General, and the FBI (I wouldn’t bother with the BBB; they can neither get your money back nor punish those responsible for taking it). Just don’t expect any meaningful results. It seems clear that Memory Suppliers has enjoyed long immunity from any government penalties for some time now.
I honestly don’t know how a company like Memory Suppliers can exist for so long. I suspect ample evidence has been filed with the authorities to shut them down. It really is a testament to the slow action of government to act on behalf of consumers and/or really says a lot about the State of Illinois that gives free rein to Memory Suppliers to operate within their borders (and has for many years).
I can only speculate that Memory Suppliers is well connected with some powerful men in Chicago and elsewhere. I suspect they’ve paid very well for the protection they enjoy at the expense of their customers.
If any class action attorneys or law firms are reading this, I believe Memory Suppliers would be absolutely ripe for lucrative litigation. I don’t believe it would be too difficult to obtain an award that could be quite substantial considering the dollar amounts that Memory Suppliers receives from it’s victims.
Good luck.
Max - I apologize for your unpleasent experience with Memory Suppliers, Inc.
However, we do stand by our 30 Day Money Back Policy, as well as Life Time Warranty. If you purchased your memory module in 2000 and it has gone bad, we will gladly replace it.
We try our best to have customer’s complete satisfaction. If there is an issue, I am willing to go out of our way to have it rectified right away. I could be contacted via the phone (800) 979-9707 Ext 227, or via e-mail yan@memorysuppliers.com If it is within a reason and within our Store Policy, I guarantee that the issue will be rectified.
Max - I do not believe I have personally dealt with you, please feel free to contact me at the number above or via e-mail.
Hey Max (and others that have posted here), I would suggest reposting what you wrote here:
http://www.resellerratings.com/forum/showthread.php?t=126591
It’s a forum post I started a while ago. I have had at least two people post saying will not to go to MS because of what they read. Its gotten thousands of views so who knows how many others have decided to steer clear of Memory Suppliers. Get the word out!